FAQ

As per the TRA rule in UAE, customers should be given provision to opt out from receiving any marketing SMS. Precise provides the Unsubscribe platform to all its customers using a short code or portal service. Apart from this customers can also opt out directly with Etisalat or DU operator.

 

If you are using our service to send marketing SMS, please do contact one of our support team to get the short code or website address to incorporate within your messages.

 

To add your number to the operators DND list, send a text message "B SHORTCODE/SENDER NAME" to "7726" number. Example: B TOBEPRECISE

 

To start receiving SMS from the blocked sender name, send a text message "U SHORTCODE/SENDER NAME" to "7726". Example: U TOBEPRECISE

 

To start receiving SMS from all the blocked sender names, send a text message "UALL" to "7726". Example: UALL

 

At any time if you want to know all the sender names that were blocked for your number, send a text message "GET" to "7726".

 

* SMS to 7726 will be free of cost.

Customers have the option of adding their number into specific Operator's DND list by using the mobile application, calling the support center or by sending an SMS to a short code.

 

If you are a STC customer, send the text "3311" to "900". Your number will be blocked from all incoming A2P SMS. To unblock or to start receiving SMS send the text "3322" to "900". To block promotional messages from a specific sender, send the sender name to 801001. To unblock promotional messages from a specific sender, send the sender name to 801002. To know more details about the list of blocked senders: send an empty SMS to 801001. To unblock the list of blocked senders: send DELALL to 801002.

 

If you are a ZAIN customer, send "stop" to "705000". Your number will be blocked from all advertising SMS. To stop receiving SMS ads from a particular sender, send Stop space then name of sender to "705000". To unblock or to start receiving SMS send the text "Start" to "705000".

 

If you are a Mobily customer, send the text "stop" to "604445" and to unblock send the text "resume" to "604445".

Both the operators in Qatar (Ooredoo and Vodafone) has introduced the option for customer to add their number in DND (Unsubscribe) list. Operators maintain the DND list and blocks the messages based on customer preference. Each operator provides different options to its customer to add or remove their number from DND list.

Ooredoo

Ooredoo provides 2 options to block receiving SMS - through their Mobile App or by sending an SMS.

1. Through Mobile App: You can download the mobile App from Ooredoo's website and follow the simple instructions to add your number to the DND or remove from DND.
2. Using SMS: Just text “Unsub ServiceName” to 92600, putting the name of the company that's spamming you in place of "ServiceName". Please note that request is case sensitive, so please type the name accurately. If you want to stop all bulk SMS, just send “Unsub all” to 92600.

Vodafone

Vodafone is asking its customers to call their customer care center to activate/deactivate DND for their number. Once done, they assure that it will be done in 24 hours.Note: Above information are as per the respective operator's website. We request you to contact your operator for more details.

Once a customer unsubscribes from receiving marketing SMS (adds to DND list), we respect their privacy and will not remove this number until we get written confirmation from the customer via email. We understand that the number may get added into the DND list by mistake or the customer would have unsubscribed from a different brand. In such cases and to adhere to TRA rules and regulations, we recommend to get an email from the customer to you directly stating that they agree to remove their number from the Unsubscribe (DND) list. Forward this email to your respective account manager and the team will get the number remove in 1 working day.

 

For adding or removing mobile numbers into Operator's DND list, please check "How does DND (Unsubscribe) list work in UAE?" or "How does DND (Unsubscribe) list work in Saudi Arabia (KSA)?" FAQ.